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Supermelon Help Center

Have a question about your account, buying on our platform, shipping, or anything else? You’ll find all the answers you need here.

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FAQ’s

Answer: After you request a quote, you will have the option in the RFQ center that allows you to choose your freight method and approve your shipping method; whether it’s through the air or ocean.
Answer: You have the ability to cancel any order 30 minutes after checkout. After that, you will have to click the “Return Order” option found on the orders page and start the return process.
Answer: The Supermelon freight services can be found in the RFQ dashboard. You can find the option to request a freight quote and checkout with your preferred freight method.
Answer: You can find your production and shipping steps inside your customized RFQ product management page. You can also track the shipping of your purchase up until your order arrives at your warehouse.
Answer: A representative of Supermelon can be reached here. You can also email us 24/7. If you wish to speak with someone over the phone, you can contact a Supermelon specialist during regular business hours:
  • Monday-Friday: 10:00 am to 4:00 pm, Pacific Standard Time (PST)
  • Phone Number: (718) 489-0255
Answer: If you are looking to communicate with your manufacturer, you can chat and manage your contract through your customized RFQ management.
Answer: If you are looking to request a quote, you can do so by clicking on “Request a Quote” through the product pages.
Answer: Supermelon’s Buyer Protection covers you 100% from the moment you find your product. Through the production and until your product arrives at your U.S.A. warehouse.
Answer: You can find the answer to your tax and duties questions by requesting a freight quote inside your customized RFQ management profile.
Answer: Yes! Supermelon will take care of the entire process of requesting a quote, shipping, and arrival of your product.

Or ask your specific question here...

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Still lost?

You can also chat with us here or via e-mail; We have teams working worlwide and we answer emails and chats around the clock.

Or, feel free to call our office during regular business hours;
Monday-Friday; 10:00am-4:00pm (PST), Pacific Standard Time.
Office #: (718) 489-0255

You can also...

READ OUR PRIVACY POLICY, SHOP POLICIES, RETURN POLICIES, TERMS OF USE, OR COOKIES POLICY.

Learn everything you need to know about buying and selling on the Supermelon Platform

READ EXCERPTS FROM OUT NEWSLETTER

Keep up to date on the latest international trade news, learn tips on how to negotiate quotes and communicate with your manufacturer, and more.

READ ABOUT OUR BUYER PROTECTION POLICY

Learn more about how we protect your investment, payment information, and security on the Supermelon platform.

Be in-the-know on top international trade news and trends.

Delivering the latest on upcoming technologies, news, and tips on how to better communicate with your manufacturer.